Help Center

Find answers to your questions and get the support you need.

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Documentation

Comprehensive guides on using all EmailSense features.

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Email Support

Get help from our support team via email.

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Enterprise Support

Dedicated support for enterprise customers.

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Frequently Asked Questions

Getting Started

How do I connect my email account?

Simply authorize EmailSense to access your inbox using secure OAuth. We support Gmail, Outlook, and any IMAP email provider.

Which email providers are supported?

EmailSense works with Gmail, Google Workspace, Microsoft 365, Outlook, and any email provider that supports IMAP.

How quickly does analysis happen?

Emails are analyzed in real-time, typically within 2 seconds of arrival. Thread summaries are generated in under 5 seconds.

Features & Usage

How does priority detection work?

Our AI analyzes sender importance, content urgency, deadline mentions, and your response patterns to score email priority.

Can I customize action item detection?

Yes! You can train the AI to recognize your specific action phrases and commitment patterns.

Does it work with email threads?

Absolutely. EmailSense excels at analyzing long threads, summarizing entire conversations, and extracting all action items.

Security & Privacy

Is my email data secure?

Yes. We use enterprise-grade encryption, never store email content longer than necessary, and never share data with third parties.

Are my emails used for AI training?

No. Your emails are never used to train AI models. Complete privacy is guaranteed.

Can I revoke access anytime?

Yes. You can disconnect your email accounts and delete all data at any time from your account settings.

Billing & Plans

Can I cancel my subscription?

Yes, you can cancel anytime. Your access continues until the end of your billing period.

Do you offer refunds?

We offer a 14-day money-back guarantee for new subscriptions. See our refund policy for details.

What happens if I exceed my email limit?

You can upgrade your plan anytime. We'll notify you when approaching your limit.

Still Need Help?

Our support team is here to assist you.

Email Support

  • Email: support@komparedocs.eu
  • Response Time: Within 24 hours
  • Hours: Monday-Friday

Enterprise Support

  • Dedicated Manager
  • Priority Response
  • SLA Guaranteed